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Employment at PDC

JOB DESCRIPTION:
PDC is currently seeking a professional individual with good communication and troubleshooting skills to work in our technical support department. This individual will provide on-site and remote assistance to our clients state-wide. Responsibilities include: ensuring continuing operation and maintenance of production servers, desktops and related equipment and deployment of new and upgrade equipment and software. This is a full-time position however applicant must also be able to accommodate working outside of standard business hours.

PRIMARY RESPONSIBILITIES:
Provide phone, remote and e-mail support for clients statewide
Provide on-site support to clients as needed
Implement project plans as directed by supervising manager
Recommend new hardware and software for infrastructure upgrades
Troubleshoot systems that are not operational, determine source of problem and resolve
Work with private vendors to resolve technical problems
Upgrade software and hardware on servers
Ensure backup and disaster recovery plans are implemented
Maintain technical support documentation
Report daily via email to supervising manager
Complete billing and work logs in a timely manner
Manage calls and perform follow-up calls as necessary
Meet customer expectations of excellent service


REQUIREMENTS:
A+ and Network+ or MCP certification required, MCSA MCSE or MCITP certification is a plus
2+ years required work experience in hardware troubleshooting
1+ year required troubleshooting experience with Windows Server and Exchange Server
Excellent working knowledge of Active Directory topology, DNS, Terminal Services, and VPN
Disaster Recovery Planning, Virtualization, and routing knowledge a plus
Must be neat and detail-oriented, friendly, customer service oriented and punctual
Must be able to work and research independently and with minimal supervision
Must be able to communicate well with both peers and clients
Must have a car and provide own transportation to and from client sites


COMPENSATION:
Salary is negotiable and based on level of experience, education, and certifications. All applicants will be put on a 3 month probationary period. After completion of the probationary period, PDC provides medical, vision and dental benefits.

If interested, please email your resume to careers@pdcsystems.com and we will contact you.

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