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Technical Services
In-house Support

In-House Support

Yusef Marra
Technical Support Administrator

Yusef's knowledge of computers is best described as eclectic, as he was self-taught to a large degree. This approach towards learning mirrors his overall outlook on life, as exemplified by his decision to travel extensively through Europe and North Africa right after high school in lieu of a college education. Born in Idaho but raised here in Hawaii, Yusef's hobbies include robotics, Python programming, and Eastern philosophies.

Prior to his employment at PDC, Yusef's myriad of jobs include being a construction worker, computer programmer, field surveyor, CAD designer, and Jack in the Box Mystery Shopper. Now with PDC for nearly a year, Yusef is the senior help desk operator, providing PDC clients with phone support that is both courteous and professional.

Leif Ericson
Technical Support Administrator

Before coming to PDC, Leif spent several years working at an upscale lighting store and also at a professional golf academy where his technical duties included the planning of and installation of new PCs and hardware, performing maintenance and repair of workstations, virtual golf simulators, printers, network infrastructure, and provided company-wide technical support. On top of the his technical responsibilities, Leif also attended to lighting and golf sales, home and business lighting design, as well as the assembly and disassembly of lighting components and golf related equipment. As a result of his long experience working at the golf academy, Leif is one of the few certified club fitters for Ping in Hawaii.

Leif’s duties at PDC include preparing orders for inventory, projects, and special requests; providing pricing, availability, and lead time on all components requested; assisting Ryan with invoicing, hour tracking, billing, and follow-up; performing backup checks for clientele to verify that their data is being safely backed up; as well as providing friendly phone support assistance to Yusef.

When not at work, Leif enjoys disassembling, reassembling, and altering all things mechanical or electronic, fine-tuning his computer, circuit bending, building things, 3D modeling, texturing, and animating, and playing strategic games competitively online. He has also been golfing since he was five years old and enjoys other physical activities such as swimming and bicycling with friends.

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