Our Services
Emergency Services
Billing Rates

Per-Hour Rates

Our normal service rates are listed below. Please note that the rate and minimum billable time varies depending on whether the work is performed in-house at PDC, at your office, or remotely.


Tier 1 - Remote or Phone Support $125/hr 15 minutes min.
Tier 2 - On-site Troubleshooting & Project Rate $150/hr 1 hour min.
Tier 3 - Server, Network or Security Work $175/hr 1 hour min.
Tier 4 - Senior Network Engineer (Remote) $175/hr 15 minutes min.
Tier 5 - Senior Network Engineer (Onsite) $200/hr 15 minutes min.

Rates do not apply to maintenance plans or project hours quoted by PDC.
For on-site service outside of the Honolulu district, we also charge one-way travel time.


Desktop Repair

Reloads of desktop computers returns the computer to factory condition. This includes loading of Windows (using a valid existing license key), applicable patches to the operating system, and hardware drivers. This does not include data backup, reinstallation of application software, or installation of hardware not included with the original configuration. Rates listed below are for work performed in-house at PDC Systems.


Evaluation/Diagnostics $75
Initial Repair Fee
  (Credited back into final repair cost)
$75
PDC Desktop Reload (No Data Backup) $149
Reload of Non-PDC Desktop (No Data Backup) $199
Virus Removal without Reload
  (Minimum 3 hours)
$299
Backup of entire hard drive to external hard drive
  (Drive not included)
$299
All-In-One Repair Package
  (Backup, reload, virus removal, data transfer)
$450
Installation of memory, video card, additional hard drive or DVD-RW $49
Equipment Disposal Fee (Desktop or Laptop) $99

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